Política de reembolso

Returns

You have the right to request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition you received it
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required
• Reason for the return 

Non-returnable items:

• Products showing signs of use or damage caused by the customer
• Missing parts, damaged product.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to your original payment method
• Processing time: 5–10 business days (depending on your bank/payment provider)

Shipping costs are non-refundable unless the return is due to our error (defective item)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours at support@titanship.com with photos and videos of the damage. We will arrange for a full refund at no cost to you.